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Effective Date: October 31, 2025

Thank you for visiting our website. This Privacy Policy explains how Vista Wound Specialists, LLC (“Vista Wound Specialists,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you use our website and related online services (the “Site”). Your privacy is important to us, and we are committed to protecting it. This Policy applies to information collected through the Site. For information about your medical information (PHI) in connection with treatment, please see our Notice of Privacy Practices (HIPAA).

HIPAA Notice (Important)

This website Privacy Policy does not apply to Protected Health Information (PHI) collected or created for diagnosis or treatment. PHI is governed by our Notice of Privacy Practices under HIPAA. Please do not include treatment details or other PHI in website forms.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, fill out a form, or use our services:

  • Personal Identifiers: Your name, email address, phone number, and mailing address (if provided).
  • Usage Data: We may collect information about how you access and use our Site, such as your IP address, browser type, device information, pages visited, referring/exit pages, and timestamps.
  • Communications & Submissions: The content of messages you send us (e.g., inquiries, surveys, careers). Please avoid submitting PHI via web forms.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To Provide and Manage Services: To respond to inquiries, schedule visits, and deliver requested services.
  • To Communicate With You: To send service messages and updates (and limited marketing only if you opt in).
  • For Analytics and Security: To understand Site usage, monitor performance, debug issues, prevent fraud/abuse, and comply with legal obligations.

3. How We Share Your Information

We do not sell or share personal information and we do not engage in targeted advertising or cross-context behavioral advertising. We may share information in the following cases:

  • With Service Providers: With vetted vendors (e.g., hosting, security, analytics, email/SMS delivery, scheduling) under contracts limiting use to our instructions.
  • For Legal/Safety Reasons: To comply with law, enforce terms, or protect rights, safety, and property.
  • Business Transfers: In connection with a merger, acquisition, or reorganization.
  • With Your Direction/Consent: When you ask us to share (e.g., referrals).

4. SMS Messaging and Consent

We value your privacy and the trust you place in us. Any information you provide to opt-in for SMS (text message) communications will be used exclusively for that purpose.

By opting into SMS (e.g., via a web form), you agree to receive messages from Vista Wound Specialists related to your inquiry or our services (e.g., scheduling updates, appointment reminders, customer support; limited marketing only if you separately opt in). Message frequency varies. Message and data rates may apply.

  • Text STOP to opt out (recognized keywords include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT).
  • Text HELP for help.
  • Consent is not a condition of purchase or treatment.
  • Wireless carriers are not responsible for delayed or undelivered messages.
  • We avoid sending PHI by SMS. If you request unencrypted communications, we may honor that request consistent with HIPAA’s patient-preference rules.

5. Cookies, Analytics & Choices

We (and our providers) may use cookies and similar technologies for Site functionality and basic analytics only. We do not use targeted advertising cookies/pixels on the Site.

  • You can control cookies through your browser settings.
  • We do not place tracking pixels on authenticated patient portals or pages intended to collect PHI.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Privacy Rights

We operate in Oklahoma. While Oklahoma does not currently impose comprehensive consumer privacy rights applicable to this Site, we will reasonably honor requests from U.S. residents to access, correct, or delete personal information we maintain (excluding PHI governed by HIPAA and our Notice of Privacy Practices, and other legally exempt data).

To submit a request, contact us at privacy@vistawound.com or call 918-505-2956. We will verify your identity and respond within a reasonable time.

8. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information through the Site, contact us and we will take appropriate action.

9. Do Not Track

Some browsers send “Do Not Track” signals. Our Site does not currently respond to these signals. You can control cookies via your browser settings.

10. Third-Party Links

The Site may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.

11. International Visitors

We operate in the United States. If you access the Site from outside the U.S., your information may be processed in the U.S., where laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above and post the updated version on this page. Material changes will be highlighted for a reasonable period.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: